Return Policy

At Material Girl, we strive to ensure that our customers are satisfied with their purchases. Please review our return policy carefully before making a return request to avoid any inconveniences.

1. Return Period
•    Returns are only accepted within 14 days from the date of purchase. Any returns beyond this period will not be accepted under any circumstances.
•    Customers must provide proof of purchase, such as a receipt or order confirmation, when requesting a return.

2. Exchange Only Policy
•    We do not offer refunds or monetary reimbursements for any returned items.
•    Returns will only be processed as exchanges for another item of equal value.
•    If the desired exchange item is unavailable, customers may select an alternative item of the same value or receive a store credit valid for future purchases.

3. Condition of Returned Items
•    Items must be returned in their original condition, unworn, unwashed, and free from any alterations or modifications.
•    Any item that shows visible signs of wear and tear, stains, rips, makeup marks, deodorant marks, perfumes, or any other damage will not be accepted.
•    All tags and packaging must be intact and included with the return.
•    We reserve the right to deny any return that does not meet our return conditions.

4. Size and Fit Advisory
•    Customers are strongly advised to consult our size guides or reach out to our customer service team before making a purchase to ensure the best fit.
•    Exchanges due to incorrect sizing will be processed in accordance with this policy and subject to item availability.
•    Material Girl Uganda Limited is not responsible for size selection errors made by customers.

5. Return Process
•    Customers must initiate a return request by contacting our customer support team within the 14-day return window.
•    The item must be returned to the specified address at the customer's expense unless otherwise stated.
•    Once the returned item has been inspected and approved, the exchange will be processed.

6. Allergy Disclaimer
•    Material Girl Uganda Limited shall not be responsible for any allergic reactions caused by wearing our clothing.
•    Customers with specific allergens are advised to declare their allergies before making a purchase to ensure the suitability of the materials used in our garments.

We encourage customers to review product descriptions and reach out to our support team for any allergy-related inquiries before completing a purchase.
For any further inquiries, please contact our customer support team. Thank you for shopping with Material Girl!