Privacy Policy

Material Girl Uganda ("we," "our," or "us") respects your privacy and is committed to protecting the personal data of our customers and visitors ("you," "your"). This Privacy Policy outlines how we collect, use, disclose, and protect your information in accordance with the Data Protection and Privacy Act, 2019 (Uganda).

1. Information We Collect

We may collect and process the following categories of personal data:

• Identity Data: Full name, date of birth, and gender

• Contact Data: Phone number, email address, physical delivery address

• Transaction Data: Purchase history, payment methods, and transaction receipts

• Technical Data: IP address, browser type, device information (when using our website or online platforms)

• Marketing Preferences: Newsletter subscriptions, product preferences

2. How We Collect Your Information

We collect personal data through:

• Direct interactions (e.g., in-store purchases, online orders, WhatsApp inquiries)

• Our website, online forms, and social media platforms

• Loyalty program registration

• CCTV footage for in-store safety

3. How We Use Your Information

Your information is used for the following purposes:

• To fulfill orders and process payments

• To deliver products and communicate with you

• To provide customer service and respond to inquiries

• To manage loyalty programs, promotions, or competitions

• To send updates about new arrivals, offers, or events (only with your consent)

• To improve our services and boutique experience

4. Sharing Your Information

We may share your data with:

• Third-party service providers (e.g., delivery companies, payment processors)

• Regulatory or legal authorities when required by law

• IT or cloud storage providers who host our systems securely

We do not sell or rent your personal data to any third parties.

5. Legal Basis for Processing

We only collect and use your data when we have a legal basis, including:

• Consent (e.g., for marketing communications)

• Performance of a contract (e.g., processing an order)

• Legal obligation (e.g., accounting or tax reporting)

• Legitimate interest (e.g., customer service, fraud prevention)

6. Data Security

We implement appropriate security measures to prevent unauthorized access, alteration, or disclosure of your personal data. This includes encrypted storage, secure access controls, and staff confidentiality obligations.

7. Your Rights

Under the Data Protection and Privacy Act, you have the right to:

• Access your personal data

• Request correction or update of your data

• Withdraw consent at any time (e.g., unsubscribe from emails)

• Request deletion of your data (where legally possible)

• Object to certain forms of data processing

To exercise these rights, please contact us using the details below.

8. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, or as required by law (e.g., financial records).

9. Cookies and Online Tracking

If you use our website, we may collect data using cookies or similar technologies to enhance your browsing experience. You can manage cookie preferences through your browser settings.

10. Third-Party Links

Our website or social media pages may link to third-party websites. We are not responsible for the privacy practices of such external sites.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Material Girl Uganda
Plot 2 Luthuli Avenue, Bungalows II, Bugolobi, Nakawa Division

Kampala, Uganda

📞 Tel: +256777167801
📧 Email: info@materialgirlug.com

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